Remote Services

 What a year 2008 has been. Who would have guessed that in the last 12 months...
  • A barrel of oil would climb to more than 147 USD in June and then plunge to less than 35 USD as this issue of ORBIT goes to press.
  • The credit markets in the United States would implode, triggering a world-wide financial crisis.
Cover Story
  • Remote Services: being there without being there (1.14MB PDF)

    • GE's Scott Breeding explores the types of Bently Nevada* Asset Condition Monitoring services that can now be delivered remotely and why they are such a powerful method of reducing costs, improving timeliness, and enhancing quality.
Case Histories
  • Remote Machinery Diagnostic Services at Nexen Petroleum (792KB PDF)
    Nexen Petroleum U.K. uses GE's System 1* software extensively to monitor machinery assets aboard its Buzzard offshore platform in the North Sea. This case history details how Bently Nevada* Machinery Diagnostic Services engineers were able to remotely diagnose a gas turbine problem from 800 km away.
  • Moving Data, Not People at Constellation Energy (532KB PDF)
    This article by Constellation Energy's Paul Marrichi and GE's John Kingham describes how Constellation used the ADRE* 408 portable data acquisition system to be in 4 places at once, using their corporate data network and the ADRE system's remote connectivity capabilities.
  • Diagnosing a Coupling Problem on a Charge Gas Train (975KB PDF)
    Chevron's Ed Wilcox describes how data from a combination of Bently Nevada condition monitoring systems and a logical process of elimination helped isolate root cause on a troublesome vibration problem and avoid nearly two weeks of downtime, savings millions of dollars.
Applications
  • Optimizing Gap Alarm Settings (578KB PDF)
    The gap voltage alarm capabilities in your Bently Nevada machinery protection systems are extremely powerful tools to warn you of impending machinery problems that other alarm types won't catch -- but, only when your gap alarms are set properly. GE's John Winterton explains what these alarms do and a simplified method for setting them properly based on the geometries of your machine.
From the Desk of…
  • How the Internet Has Revolutionized Service Delivery (471KB PDF)
    Patrick Shiele, Global Services Executive for GE's optimization and control business, describes how Bently Nevada* Asset Condition Monitoring service offerings have been revolutionized in the last decade by the accessibility afforded by the Internet to our hardware and software.
New Product Showcase
  • New RCK-1 Recip Simulator (566KB PDF)
    Our new RCK-1 Reciprocating Compressor Simulation Kit does for reciprocating machinery understanding what our famous Rotor Kit does for rotating machinery understanding.
  • System 1 Software version 6.5 (525KB PDF)
    GE's Scott Roby, Product Line Manager for System 1 software, describes the more than 50 enhancements made to System 1 software in the latest release. The result is simpler to use, simpler to install, and simpler to maintain - yet more powerful than ever.
  • Bently Nevada* Technical Support (739KB PDF)
    Jeff Peterson, Marketing Program Manager for GE's Bently Nevada service offerings, provides an in-depth look at how we have recently overhauled our Technical Service Agreements (TSAs) to simply their structure and improve the level of support your receive while providing better 24/7 coverage, better service, and better value.
Recip Tips
  • Rod Load Calculations and Definitions for Reciprocating Compressor Monitoring (606KB PDF)
    Brian Howard, a GE Application Engineer specializing in Bently Nevada condition monitoring solutions for reciprocating compressors, provides an overview of calculations and definitions regarding the forces that act on piston rods, drawing upon relevant industry standards such as API 618 and clarifying how these calculations are made in Bently Nevada 3500 series monitoring systems and System 1 software.
Announcements
  • 2009 Users' Conferences (570KB PDF)
    Users' Conferences are planned for Florence, Italy; Bangkok, Thailand; the Gulf Region of the Middle East; and Beijing, China this year. This announcement contains information specifically pertaining to our May, 2009 Florence, Italy Users' Conference for users of Bently Nevada Asset Condition Monitoring products, and GE's DCS systems and Mark* series machinery control platforms.
  • Three New Customer Application Centers Opening in 2009 (447KB PDF)
    Our Customer Application Centers (CACs) provide hands-on access to our Bently Nevada* Asset Condition Monitoring products along with other products in GE's optimization and control portfolio. In early 2009, we'll be opening three new CACs in Moscow, Russia; Budapest, Hungary; and Manama, Bahrain, allowing us to provide more convenient access than ever to in-depth product demonstration capabilities for our customers in these regions.
  • The Measure of SUCCESS (578KB PDF)
    An inventory of more than 40 customer success stories featuring users of our Bently Nevada* Asset Condition Monitoring products and services has been compiled and is constantly growing. These succinct, one-page stories show how real customers are receiving real value in industries just like yours.
  • 2009 Bently Nevada Training Schedule (420KB PDF)
    For 2009, we are pleased to offer more than 120 scheduled training courses for our Bently Nevada* Asset Condition Monitoring hardware and software. The printable version in this issue of ORBIT is valid as of December, 2008; however, for the most up-to-date and comprehensive listing, we recommend that you visit our 2009 training schedule, accessible via www.ge-energy.com/training.
  • Save The Date - Advanced Machinery Dynamics Course (83KB PDF) This course is designed to extend your basic knowledge of machinery diagnostic techniques and rotor dynamics as applied to rotating machinery by providing advanced topics. This year, the course will be offered in Florence, Italy as well as Houston, Texas.
    Note: We will also be offering this course in 2009 in Singapore on 9/28-10/02. This information was not available at the time this ORBIT article was published.
  • 8 Million Hours of Working Safely (83KB PDF)
    Earlier this year, the GE professionals that service your Bently Nevada* Asset Condition Monitoring products celebrated a major milestone by reaching 8 million hours without a lost-day incident. That equates to more than 6 years of working safely

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