Bently NevadaTM Product Support

Business Industrial Product Services Support

Factory Direct Expertise to Support Your Bently Nevada Products

Great products are only as good as the people standing behind them. Our globally located customer service representatives are on-call 24x7 to help address your needs.

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Technical Support
Technical Support – Web / Phone / Email

GE’s Bently Nevada Asset Condition Monitoring products are covered by a renewable Technical Support Agreement (TSA) with comprehensive 24/7 support options. These range from free telephone and e-mail support to self-help resources such as manuals, expert knowledge libraries, and software downloads at our special Technical Support Portal. All customers are entitled to our basic (Silver) level of support at no charge and can access our TSA portal by registering for a GE Single Sign-On (SSO) account. If you do not already have a GE SSO account, click here (617KB PDF) for our TSA Portal User’s Guide which contains SSO registration instructions.

Product Returns for Credit
Product Returns for Credit

If you wish to return your Bently Nevada product for credit rather than repair or replacement, please use the link below. If you wish to instead return your product for repair, replacement, or calibration, please consult the Product Repair and Calibration section below for appropriate links and information.

Factory Product Repair and Calibration
Factory Product Repair and Calibration

If your Bently Nevada product is not operating properly or requires calibration, use the appropriate link below to request assistance from our Technical Support Team. They will confirm the nature of the problem and either assist you in configuring/installing the product properly or issue a Return Material Authorization (RMA), allowing you to return the product to the appropriate service center for repair, calibration, or replacement. A quotation for charges (if appropriate) will be provided at the time an RMA is issued. The links below also contain appropriate phone and e-mail contact information.

To check the status of an existing repair or calibration, please use the contact information below. Please be sure to reference your RMA number in your correspondence as it will allow us to respond faster.

  • - Phone: +1 775-215-1259 (toll)
  • - Toll-free: +1 800-227-5514 (N. America only)
  • - Email: usarepair@ge.com

We are constantly seeking to improve the quality of our customer care. To provide feedback on your repair / return experience, please use the link below to take a short 5-question survey. The information your provide will help us to serve you better.

Customer Service
Customer Service

Please use the link below to request a quotation for Bently Nevada Asset Condition Monitoring products or services, or to inquire regarding the status of existing orders or quotations. You may also use this form to report shipping errors, shipping shortages, and any other issues related to an order or a quotation.

  • - Phone: +1 775-215-1011 (toll)
  • - Toll-free: +1 800-374-1845 (USA only)
  • - Toll-free: +1 877-238-8808 (Canada only)
  • - Email: energy.bnsales@ge.com
Product Manuals & Software Updates
Product Manuals & Software Updates

Manuals, software updates, and much more are available via our Technical Support Agreement (TSA) Portal for GE’s Bently Nevada Asset Condition Monitoring customers with a valid TSA in place. All customers are entitled to our basic (Silver) level of support at no charge and can access our TSA portal by registering for a GE Single Sign-On (SSO) account. If you do not already have a GE SSO account, click here (617KB PDF) for our TSA Portal User’s Guide which contains SSO registration instructions.

Spotlights


Bently Nevada Product Line Support

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